- We are committed to providing customers with clear and helpful information regarding pet supplies, orders, payments, shipping, returns, and website services.
- What products do you sell?
We offer a selection of pet supplies designed for everyday pet care, comfort, feeding, activity, and general household pet needs.
- How can I place an order?
Select the desired pet supplies product, review available product options and details, add the product to the shopping cart, proceed to checkout, provide the required shipping and payment information, and submit the order.
- Which payment methods do you accept?
We currently accept:
VISA
MasterCard
AMERICAN EXPRESS
DISCOVER
- How long does order processing take?
Orders are generally processed within 1–3 business days.
- How long does shipping take?
Most orders are delivered within 3–7 business days after shipment.
- Do you ship internationally?
We currently ship orders only within the United States.
- Can I change or cancel my order?
Please contact customer service as soon as possible. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
- What is your return policy?
Customers may request a return within 30 days after delivery, provided the pet supplies product meets the requirements outlined in the Return Policy.
- How long does it take to receive a refund?
Approved refunds are generally processed within approximately 3 business days after the returned product has passed inspection. Processing time by the financial institution may vary.
- What should I do if I receive a damaged or incorrect item?
Please contact customer service within 7 days of delivery and provide the order number along with photos of the pet supplies product and packaging so the issue can be reviewed.
- How can I contact customer service?
Customers can use the customer service contact channels available on veotho.shop.
- Is my payment information secure?
Secure payment processing technologies are used to help protect payment information during checkout.
